Investor Charter

Mission

Our mission is to provide a secure, transparent, and efficient platform for trading bonds in India. We aim to democratise access to bond markets, enabling investors of all sizes to participate and benefit from the opportunities it presents.

Vision

Our vision is to become India's leading bond trading platform, recognized for its integrity, innovation, and customer-centric approach. We aspire to contribute to the growth of India's economy by facilitating robust bond markets that attract both domestic and international investors

Types of Services

• Bond Trading: We offer a comprehensive platform for buying and selling a wide range of bonds, including government, corporate, and municipal bonds.
• Market Information: We provide real-time market data, news, and analysis to help investors make informed decisions.
• Investor Education: We offer resources and tools to educate investors about bond markets and investment strategies.
• Portfolio Management Tools: We provide tools that allow investors to track, manage, and optimize their bond portfolios.

Investor Grievance Redressal

We are committed to providing exceptional service to our investors. If you have any complaints or grievances, please follow the steps below:

1. Contact Customer Service: You can reach out to our customer service team via email, phone, or through our website. We aim to resolve all issues within 48 hours.
2. Escalation: If your issue is not resolved to your satisfaction, you can escalate the matter to our Grievance Redressal Officer. We assure you that all escalated issues will be addressed promptly and fairly.
3. Regulatory Bodies: If you are still unsatisfied with the resolution, you can approach the Securities and Exchange Board of India (SEBI) through https://scores.gov.in/scores/Welcome.html

Please note that our goal is to ensure that all our investors have a positive and rewarding experience with our platform. We value your trust and are committed to maintaining the highest standards of service and integrity.